iBrowse Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

iBrowse appears to have corrupted iTunes and or my iPhone

Lester Apr 07, 2015 06:03PM CDT

Hi, I installed iBrowse on my PC, used it to transfer and then delete some app specific files from my iPhone, and now every time I plug my iPhone into my computer it continually vibrate and iTunes tells me it cannot recognize this device and it may be corrupt. I applied the latest 8.2 IOS update and it made no difference. What the he!! is going on?

Note, I performed only two actions with the iBrowse application and they were limited to a 3rd party 4 track recording app's app specific sub folder.

PLEASE help. Thank you.

Up 0 rated Down
Mike Apr 08, 2015 02:11PM CDT Macroplant Agent

I’m sorry to hear about your iPhone troubles. I’m not sure what may be causing your device to do that, but you might consider contacting AppleCare for help getting it working again.

I’m also not sure what may have caused it to do that. iBrowse is 100% safe to use, and it just uses the iTunes interface to connect with a device. We do recommend that only advanced users delete or modify files on a device with iBrowse. You’ll receive a warning each time you try to delete a file, though deleting a file in a 3rd party app shouldn’t have caused any iOS stability issues.

You can contact AppleCare at the link below:

https://getsupport.apple.com/

Post Your Public Answer


support@macroplant.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=972