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Potential Trojan Downloader

Gary Turvey Aug 25, 2015 11:55AM CDT

I have been unable to update iExplorer from Version to Version as Malwarebytes flags the itdownload.dll as a trojan downloader.

I have updated from both from within the program and standalone download, it happens both times during the install. I have not had this problem before.

Can you please look into this and advise.

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Mike Aug 25, 2015 01:48PM CDT Macroplant Agent

We are currently investigating how the Malwarebytes app is falsely flagging and quarantining one of our files during the installation of iExplorer, and we are in discussions with them to get it straightened out. I can assure you that our software has nothing malicious in it, and our installers are very clean and safe. Our installation tutorial written by our CEO explains how all of our software is held to this high standard:

Tutorial: How to install iExplorer on a Mac or PC

Until we can get this misunderstanding worked out with the company who makes Malwarebytes, please follow the steps below to temporarily disable a malware setting, and then once iExplorer is installed or updated, you can re-enable it and no longer get any warnings about iExplorer being unsafe and still be protected from the real threats out there.

1.) Open the Malwarebytes application
2.) Click on the Settings tab near the top, middle.
3.) Click on the Detection and Protection tab on the left side (4th one down)
4.) In the Malware Protection section, please click on the Disabled radio button (this is only temporary).
5.) Try installing or updating iExplorer.
6.) Once iExplorer is completely installed or updated, you can go back into the Malwarebytes app Settings and re-enable the Malware Protection setting.

Sorry for any inconvenience this may cause any of you, but you can rest assured that iExplorer is 100% safe to install and use. Our support article below explains even more:

Is iExplorer safe to use?

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