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photos will not transfer from phone to computer

Adam Burtt Apr 25, 2016 05:29PM CDT

I have photos located in the DCIM folder and I am attempting to transfer them over to my computer, but regardless of how many times I try to export the photos they simply won't load or transfer. What can I do to resolve this issue and recover these photos?

*Note my phone's screen no longer works, but it is still able to charge be and a recognized devise for my computer.

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Josh Apr 25, 2016 08:44PM CDT Macroplant Agent

Please refer to this support article which is most likely the reason your photos are not exporting even though you aren’t receiving an error:

i/o error when trying to copy files in DCIM folder

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